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Customer Testimonials
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Tim,
I
thought I would take
just a moment to thank you for all of the fantastic work you've
completed on my Grady-White. Just telling you how satisfied I am is not
nearly enough however. Please allow me to explain. As a full time
paramedic on a helicopter I can assure you  that I've seen
things go
wrong. This is usually the result of a significant oversight on the
part of someone. The "experts" generally have a field day pointing out
the areas of compromise. It's with this in mind that I approach my
offshore activities. "MorganLynn" takes us 50-75 miles offshore as
a matter of routine. We run no less than 125
hours a season with every
age group and experience level joining us on our trips. For this reason
I accept only a no-compromise approach to the way we boat and the work
that is done on her.
In
the past years
you've created seats that have enhanced our boating comfort and safety.
In addition to the seats you've developed a diving platform and ladder
assembly that is truly second to none on the Gulf Coast. With the end
of this last season we found time for "MorganLynn" to have a major
overhaul (she's 12+ years old). Your work on her new fuel system will
take us well into our grandchildren! ( I hasten to add that my wife and
I have young children). My point, you've done your work right, it's uncompromising and it shows! By the way, Grady-White could
take several
lessons from you and I did not hesitate telling them just that.
Scotty Bolleter, EMT-P
Flight Paramedic-Educator
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Tim,
I
just returned from
the "maiden voyage" on my newly refurbished Shallow Sport and I've got
to tell you that I could not be more pleased with your work! I have
never been more comfortable on the twelve-mile ride back to Port Isabel
from my normal stomping grounds up by Three Islands. This is the way to
fish! Also, during the TIFT tournament, I can assure you that there
wasn't a better looking or more thoughtfully equipped boat on the the
flats than mine, thanks to your efforts and attention to detail. I
sincerely appreciate your help in finally getting my boat into its
present customized
form.
Thanks again,
Judge Mark R. Luitjen
Tim,
After considering
many
options, I chose to have Tim build me a
unique and completely custom
tower. Tim spent as much time with me as I needed to help spec out all
the details and confirm all the sizing, placement, and overall design.
Tim made sure I was completely satisfied before performing the final
welds and mounting the tower. The tower is awesome! It is more solid
than I imagined and does not squeak or rattle at all.
Charles "Jake" Carsten
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Tim,
After doing business
with you for 13 years, encompassing aluminum work on 6 different boats,
I can offer my absolute highest recommendation on your professionalism,
honesty, customer service and workmanship. Theres not much you haven't
built for me and in every
case the product was delivered on time, on
estimate and as promised. With all the work done and the abuse I put it
through your product has never failed. You're a true craftsman whose
attention to detail is unsurpassed. Yours and Leslie's hard work over
the years has earned Pro-Line the reputation as "Best in Class".
Capt. Charlie Farrell
Sweetspot Charters
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Dear Courtney:
I just wanted to take this opportunity to thank you and all of the rest
of the gang for the great job done on my Shallow Sport. Pro-Line
is truly a professional organization with a talented and friendly staff.
When I returned home and filed your invoice I noticed that there was no
charge for the canvas cover that was installed on my console.
Enclosed please find my check for $85.00.
Again, thanks for a job well done!
W.C. Kleine III
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Tim-
Thanks so much for manufacturing the casting platform for my Icey-Tek
drink box. Your team is professional, courteous, expeditious and
a pleasure to do business with. It's nice to know I have a custom
shop to go to, considering my oddball request. Great work!
Tight lines-
John Compton
Austin, TX
Dear Courtney:
I am taking time to write a review on Pro-Line Custom Aluminum and
Canvas. I bought a Monterey 198LS boat that did not have a tower
designed for it. I researched the web and found on a wakeboard
forum that Pro-Line had built and designed wakeboard towers with great
results and quality. I drove the boat from the Dallas area and
talked to the designer there and when I returned the tower was totally
awesome! The quality and workmanship were great, thanks for the
great product.
Tom Keetch
Dallas, TX
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Dear Tim:
Please find enclosed payment for the tower you recently shipped to the
Rio Grande Valley for me. I have not yet laid eyes on it personally,
but I've seen enough of your work to know it will be first class.
It's not often I encounter treatment good enough to draft a letter, but
everyone at Pro-Line Custom Aluminum went well beyond the normal bounds
of customer service in taking care of me.
Your were extremely responsive to my initial phone calls, and the tower
was completed much more quickly than I ever expected. Once the tower
was ready Courtney called to let me know the UPS shipping cost to a
private residence on South Padre Island was exorbitant, but I resigned
myself to that fact. Courtney then went to the extra effort to find an
alternative shipping method and called me back to let me know she could
save me substantial shipping costs, even though I had approved the
higher cost.
The level of care for your customers that I have encountered is found
far too infrequently, especially in the pleasure boat market. Not only
will I heartily recommend you to friends and acquaintances looking for
a new boat, or some aluminum work, but I plan to go out of my way to
let people not currently in the market for one of your products know
that they should consider you in the future.
Thanks again,
Evan Watkins
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